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Shipping Policy

SHIPPING POLICY

We will ship all confirmed orders within 5-7 business days of payment unless otherwise stated. Melbourne deliveries are generally delivered within a week or a period that suits your schedule. Due to the variable nature of our orders and the many different locations we service, transit times will vary. But we’re only a phone call away so give us a call and we can advise the lead time to your area.

Please note: Due to the heavy and bulky nature of our product as well as the large geographic area within Australia we deliver, we must charge a delivery fee 

Please contact us for a delivery quote, or wait for us to contact you after ordering to organise delivery.

We agree to deliver goods to you on the understanding reasonable access is available at a Ground Floor level only. If reasonable access is unavailable or you are not at home at the agreed delivery time you will be charged for any subsequent delivery cost to re-deliver your product/s. Communication is the key when organising delivery to your home or business.

It is your responsibility to check measurements to ensure your goods will fit in intended areas. We are not responsible for goods that have not been measured and subsequently do not fit where intended.

On delivery, inspect your goods carefully. Any damage detected should be immediately reported to the carrier and Designer Timber Furniture and noted on the delivery copy. Once you have inspected your goods and have signed their acceptance on the delivery copy noting any damage, you agree that the delivery copy is then evidence of the condition of the good as at the time of delivery.

Please organise adequate protection for your floors and internal surfaces prior to delivery as Designer Timber Furniture are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods.

Items labelled RTA (ready to assemble) will require self assembly. Disposal of packaging is also your responsibility.

COLLECTION POLICY

On pickups from our store or warehouses, inspect your goods carefully. Any damage detected should be immediately reported to us and noted on the pick up copy. Once you have inspected your goods and have signed their acceptance on the pick up copy, noting any damage, you agree that the pick up copy is then evidence of the condition of the goods at the time of pick up. Designer Timber Furniture are not responsible for any damage that may subsequently occur as a result of you loading the goods into transport.

In lifting your goods when you pick up due to the heavy nature of product sold please therefore ensure you bring someone to help you and that you bring adequate wrapping, blanket or materials to transport your goods safely.

RETURNS POLICY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please choose carefully however as we do not refund simply for change of mind or circumstances.

For all custom made / bespoke orders we charge a 25% restocking fee on returns.

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