This comprehensive Shipping Policy covers various aspects of the delivery process and customer responsibilities. Here’s a breakdown of the key points:

  1. Shipping Timeframe:
    • Confirmed orders are shipped within 5-7 business days of payment, with Melbourne deliveries generally taking a week.
  2. Variable Transit Times:
    • Transit times vary due to the diverse nature of orders and locations serviced. Customers can contact the company for personalized advice on lead times to their specific area.
  3. Delivery Fee:
    • Due to the heavy and bulky nature of products and extensive delivery coverage, a delivery fee is charged. Customers are advised to contact the company for a quote or wait for post-order contact to organize delivery.
  4. Reasonable Access Requirement:
    • Delivery is agreed upon assuming reasonable access is available. Lack of access or unavailability during the agreed delivery time may result in subsequent charges.
  5. Customer Responsibility for Measurements:
    • Customers are responsible for checking measurements to ensure goods fit in intended areas. The company is not liable for goods that do not fit due to lack of measurements.
  6. Goods Inspection on Delivery:
    • Customers are encouraged to inspect goods carefully upon delivery. Any damage should be immediately reported to the carrier and the company, noted on the delivery copy, and agreed upon by signing the acceptance.
  7. Protection for Floors and Surfaces:
    • Customers are advised to protect floors and internal surfaces before delivery, as the company is not responsible for damage caused during delivery.
  8. RTA (Ready to Assemble) Items and Packaging Disposal:
    • RTA items require self-assembly, and packaging disposal is the customer’s responsibility.
  9. Goods Inspection on Pickup:
    • Similar to delivery, customers should inspect goods carefully on pickup. Any damage should be immediately reported and noted on the pickup copy.
  10. Loading Responsibility During Pickup:
    • Customers are responsible for loading goods during pickup. They are advised to bring someone for assistance and necessary materials for safe transportation.

This Shipping Policy provides detailed guidelines to customers, ensuring transparency, setting expectations, and defining responsibilities throughout the shipping and delivery process.



The Returns Policy provides information on the conditions under which customers can seek replacements, refunds, or compensation for goods purchased. Here are the key points:

  1. Consumer Law Guarantee:
    • The policy acknowledges that goods come with guarantees under the Australian Consumer Law (ACL), which cannot be excluded. Customers are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
  2. Acceptable Quality Guarantee:
    • Customers have the right to have goods repaired or replaced if they fail to meet acceptable quality standards, and the failure does not amount to a major failure.
  3. Non-Refundable for Change of Mind:
    • The policy emphasizes that refunds are not provided simply for a change of mind or circumstances. This implies that customers should make their purchase decisions carefully.
  4. Restocking Fee for Custom Made/Bespoke Orders:
    • For custom-made or bespoke orders, a 25% restocking fee is charged on returns. This fee reflects the costs associated with handling and processing returns for unique, made-to-order items.

In summary, the Returns Policy aligns with consumer rights under the Australian Consumer Law, providing clear guidelines on when replacements, refunds, or compensation are applicable. It also communicates the non-refundable nature of purchases made due to a change of mind and outlines specific conditions for custom-made or bespoke orders, including the associated restocking fee. Customers are encouraged to make informed decisions and consider these terms when making purchases.

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